The Twelve Days of Christmas - Day One

To: customer_service@replicon.com

Date: 13^th December 2023

Subject:  Replicator fault

Dear Sir

I purchased a Replicon 2000 a few weeks ago and, up until now, it has given faultless service, replicating everything I’ve asked of it, perfectly.

This morning, however, I came downstairs to find that it had replicated a large fruit-bearing tree and a small member of the phasianidae family which my home KnowledgeBase has classified as perdix perdix or, more commonly, a grey partridge.  No one in the house was up before me and these items were certainly not there when I went to bed last night!

I can remove the partridge with little difficulty – the local Animal Rescue group has agreed to take it off my hands.  The pear tree however, is another matter, and the local landscaping contractor has quoted me a bill of 500 credits plus tax to cut it up and remove it.

I demand an explanation and you should be advised that I will be sending the landscaper’s bill to your company.

Yours truly

Edward Meeks

To: e_meeks@freenet.com

Date: 13^th December 2023

Subject:  Re: Replicator fault

Dear Mr Meeks

We are sorry to hear that you have been having problems with the Replicon 2000.  We have over a million of these units in service and have not received any other complaints of unsolicited replicating.  However, as a gesture of goodwill on our part, we are willing to pay the bill for the removal of the pear tree on this occasion.

You should ensure that the software for the Replicon 2000 is up-to-date.  You can do this by visiting our website at www.replicon.com/support, where you can download the latest patches.

Yours truly

Gerard Cochrane

Service Manager